During last few weeks I spent some time with CRM 4.0 which is now in RTM phase. Here are some good blogs that you can use to find out more about CRM4:

• Microsoft Dynamics CRM Team Blog
• Philip Richardson
• Sonoma Partners
• A Freaky Microsoft Dynamics CRM Blog

A list of CRM 4.0 downloads can be found here.

I am getting ready for upcoming projects with CRM4 so I spent some time investigating what’s new in CRM4. A very good overview document can be found at PartnerSource (available only for partners). From the information provided in the overview document and other sources I composed a mindmap (powered by MindManager) that lists all the new features.

Some of the greatest features are listed here:
-    Report wizard – create great looking reports from web interface
-    Activity report added to out-of-box reports
-    Live CRM – Microsoft hosted CRM4 (available in US/Canada only )
-    CRM Workgroup edition license (great for teams of up to 5 users)
-    Enhanced Advanced find
-    Workflows (based on Microsoft Workflow foundation)
-    Data maps for importing data
-    Duplicate detection
-    Export/Import customizations
-    Multi-tenancy
-    Entity relationships enhanced

In part 2 of this post I will describe what I am missing in CRM4.

Updated: Mind Manager file can be downloaded here.