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Record Center / Information Management Policy Jobs Not Running

Interesting enough, we noticed after installing “something” (it could have been Project Server, Service Pack 1 or even the Infrastructure Update) that none of the time jobs managed by the PolicyConfig service were running.   If fact, they were all list as have never run, which I knew is a lie since they used to work at some point in time.  These jobs include:

Expiration Policy
Hold Processing and Reporting
Information Management Policy
Records Center Processing

In trying to troubleshoot this issue, I was messing around with one of the stsadm commands that can be used to set the when these four polices run.  However, when I tried to run the following command:

Stsadm –o setpolicyschedule –schedule “daily at 23:50:00”

 I would get an error saying “The Information Management Policy feature is not active.”  After a little bit more research, I found out that the “feature” that it is complaining about is the RecordsManagment feature.  Granted, this feature is scope at the Farm level and thereby is automatically activate, I took the liberty and ran

 stsadm –o activatefeature –name RecordsManagement –force. 

After running the re-activate command, I was then able to run the setpolicyschedule command (which I didn’t need to do to resolve the issue) and volia my Information Management Policy’s timer jobs are running again!

 


Posted 10-13-2008 10:53 PM by undercoverlaptop

Comments

Links (10/16/2008) « Steve Pietrek - Everything SharePoint wrote Links (10/16/2008) « Steve Pietrek - Everything SharePoint
on 10-16-2008 4:59 PM

Pingback from  Links (10/16/2008) « Steve Pietrek - Everything SharePoint

Christian wrote re: Record Center / Information Management Policy Jobs Not Running
on 10-20-2008 12:56 PM

I ran into a similar problem myself at my current client site.  The system's team installed the infrastructure updates, and one of those installer's borked the policies I had set.

Gabriel Matthews wrote re: Record Center / Information Management Policy Jobs Not Running
on 12-16-2008 2:07 PM

Dude.. thanks for this.. it's stalled my recordcenter installation for quite a while.

Simon Doy wrote re: Record Center / Information Management Policy Jobs Not Running
on 03-12-2009 6:09 AM

Thanks for the post, your instructions fixed a problem that I had been having with the Expiration Policy not running.. awesome, keep up the good work.

Regards

Simon

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