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Alerts not working in MOSS

Problem: Alerts on document libraries in MOSS work for portal administrators, but not for regular users. Regular users do receive the email notifying them that their alert has been set up.

Information: This was only happening on sites created with custom site definitions. Testing showed that the 'approval' permission could be added to the Members or other group of the site and alerts would then work for those users, but that is not a good solution for most environments.

Solution: Not a pretty one, but the best that Microsoft could come up with.

On all document libraries on custom site definition sites, break permissions inheritance and then re-inherit. It seems that something was broken in the site definition with regard to permissions. MS developer support is investigating, but the cause is still unknown.

Comments

 

Yazan Khasawneh said:

Ya this is really frustrating, this case happened with me almost two - three times and some of them where not resolved till now. I do recommend to check the virtual server alert properties for the STSADM tool.

A small question did you implement your custom templates using STP or custom CAML definitions ?.

Because from my side it appeared when we used the STP approach.

August 2, 2007 3:58 AM
 

Navaneethan said:

I have the same issue with SPS 2003. In my case this happens with some STP based sites.

August 2, 2007 3:48 PM
 

Chris Eidsmoe said:

Our issue was a subsite, a Discussion board to be exact that stopped sending alerts.  It would send the email telling us that we'd setup new alerts though.  

What finally worked for us was going to the discussion board, taking the settings, discussion board settings menu options, then under general settings take the advanced settings link. Then for the Read Access and Edit Access take the opposite of what you have and click OK.  Wait a few minutes, then go back and set it how you had it.  This worked for us.

I read this on a blog somewhere after hours of Googling and I'm sorry I don't remember who wrote it, but they deserve the credit and thanks.

August 9, 2007 7:57 AM
 

Yaniv said:

got the same issue after upgrade.

MS issued any thing else about this issue?

August 14, 2007 1:35 PM
 

Mindy said:

Yazan: Our custom site definitions were created using Visual Studio WSS extensions.

Yaniv: This is a known problem after an upgrade, check out this article: support.microsoft.com/default.aspx

MS was beginning to investigate the site definitions, but our alerts have magically started working for all user types in both development and production. I suspect that some recent .NET or SharePoint hotfix solved the problem, but I have no proof and no time to test and apply patches one by one.

August 20, 2007 12:32 PM
 

Yaniv said:

Mindy: you applied every Moss 2007 hot fix relaesed or just a specific one?

it sure will help, if we know what to install

August 22, 2007 7:11 AM
 

Venkat M said:

I am setting up a discussion Board ( Ask Experts ).

I was hoping that for Discussions, it automatically sends you emails for any changes occuring there.

But, How do I get this to send emails to all folks involved in a given Discussion Thread?

Any help will be really appreciated.

Venkat M

desikan.venkat@gmail.com

September 6, 2007 2:05 PM
 

mindy said:

Yaniv: I have applied all MOSS, WSS and .NET hotfixes.

Venkat: You can go into 'Alert Me' and then enter in a list of names or a distribution list for alerts. I don't know of any way to have a Discussion Board pick up any additional posters.

September 26, 2007 4:15 PM
 

Patrik said:

Did you ever find a solution for this? I have exactly the same issue on a document library (see my <a href="patrikluca.blogspot.com/.../a>), adding the Approve permission fixes it. It is not a custom document library (though there are some custom metadata columns added) and it I tried out to break inherite permissions, but this didn't fix it. Only the approve permission fixes the issue.

June 19, 2008 7:38 AM
 

mindy said:

Patrik,

After breaking permission inheritance, try re-inheriting permissions and see if that works.

Mindy

June 19, 2008 9:37 AM
 

Vijay said:

How we can customize default email alert message. When add user,  I would like to customize email message.

June 26, 2008 11:12 AM
 

mindy said:

Hi Vijay,

This site appears to cover what you are asking for: naveedullah.wordpress.com/.../formatting-alert-emails-in-moss

Mindy

June 26, 2008 11:54 AM
 

vrayanker said:

I have run the following commad. I don't see any effect.

Infact I tried with not having any code in alerttemplates.xml. Also I restarted IIS.

C:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\12\BIN>stsa

dm -o updatealerttemplates -url "shpoint-01/.../Test" -filename "c

:\Program Files\Common Files\Microsoft Shared\Web Server Extensions\12\template\

xml\alerttemplates.xml"

June 26, 2008 2:27 PM
 

Vijay said:

Mindy,

Any advise on alert

June 26, 2008 3:47 PM
 

Piotr Żygadło said:

Does anybody know, how is this case going in Microsoft? Did they fixed it already?

July 15, 2008 2:51 AM
 

Alex O said:

Hi everyone, any news from Microsoft?

July 31, 2008 12:50 AM

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Posts (c) their respective authors. Everything else (c) 2007 SharePoint Experts