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MOSS 2007 error when moving indexing role: The search service is currently offline. Visit the Services on Server page....
Jason Medero SharePoint MVP: SharePoint Space for all things SharePoint, OCS, RMS, InfoPath, and Office

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  • Jason Medero, MCP, MCT, MCTS, MVP (WSS) is a systems architect with a concentration in Microsoft Office SharePoint Server (MOSS) and its related Microsoft technologies. He is a managing partner of B&R Business Solutions, a central New Jersey-based firm specializing in SharePoint and surrounding technologies, infrastructure, real-time communications (OCS), and application development. He is an active member of the SharePoint User Group in New York City where he sits on the speaker selection committee. He also contributes his SharePoint knowledge as a mentor for some of the popular forums (MSD2D, MSDN).

Today I ran into this problem at a client when I simply moved the indexing role over to a new server in the MOSS 2007 farm.  I first noticed the problem when I wanted to manually execute a full crawl in the farm because I had to rebuild the index when moving the role.  So I went into SSP admin site and clicked on search settings that is when I got hit with the error:

 

                “The search service is currently offline.  Visit the Services on Server page

in SharePoint Central Administration to verify whether the service is

enabled. This might also be because an indexer move is in progress.”

 

At first glance this error seemed right on because I did move the indexing role and I thought that SharePoint was just getting things aligned and I would be back up in no time.  About an hour past and I tried it again and received the same error this is when I suspected that something was definitely wrong.  So I went through the initial steps:

 

 

 

1.        Stop and start search services on new index server and all servers running the query role

2.       Then restarted the search service via central administration under operations tab>>Services

3.       Went into Services.msc and found the Office Search Service and restarted it manually

4.       Checked to make sure that the search service account had correct rights to SQL.

 

 

None of this seemed to work.  Finally I was able to resolve this problem by:

 

1.        Going into the SSP settings (clicking on SSP administration not the SSP link itself) within the left quick launch navigation from within central administration.

2.       Selecting the dropdown arrow next to the SSP where I was having the search issue

3.       Select edit properties

4.       Within the properties screen of the SSP look for the “Process accounts”

5.       Make sure that your search account is in there!

 

 

Once I added the search account there I was then able to access the search settings page within SSP admin without a problem.  Hope this helps everyone who might run into the same issue!

 

Cheers,


Posted 09-15-2008 12:57 PM by Jason Medero

Comments

steve b. wrote re: MOSS 2007 error when moving indexing role: The search service is currently offline. Visit the Services on Server page....
on 09-26-2008 3:39 PM

Jason,

I cannot see process accounts under the SSP as you mentioned..  help

Ram wrote re: MOSS 2007 error when moving indexing role: The search service is currently offline. Visit the Services on Server page....
on 10-03-2008 3:21 AM

I have tried these steps but not working

Websites tagged "moss2007" on Postsaver wrote Websites tagged "moss2007" on Postsaver
on 12-22-2008 5:01 PM

Pingback from  Websites tagged "moss2007" on Postsaver

praveen kumar wrote re: MOSS 2007 error when moving indexing role: The search service is currently offline. Visit the Services on Server page....
on 03-31-2009 2:24 AM

Even I tried doing the same steps I didn't work for me. I have one SSP with the indexed search data. I am trying to create one more SSP only for search data starting a crwal. It shows me the same error message...

This one is useless wrote re: MOSS 2007 error when moving indexing role: The search service is currently offline. Visit the Services on Server page....
on 05-19-2009 4:16 AM

THERES NOTHING NAMED PROCESS ACCOUNTS ON THE PAGE!

shahab wrote re: MOSS 2007 error when moving indexing role: The search service is currently offline. Visit the Services on Server page....
on 05-19-2009 8:15 AM

Dear All,

do the following.

1. create new ssp

2. assosiate all webs to new ssp

3. delete old ssp

4. go in new ssp site and configure ur search settings

5. make sure crawling should be on

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Posts (c) their respective authors. Everything else (c) 2009 SharePoint Experts, Inc.