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Craig Lussier

Sharing SharePoint, .NET and development experiences

Has IE crashed while using SharePoint? Running Office 2003 and 2007? There is a hotfix for you!

Have you encountered the error: "iexplore.exe - Application Error : The exception unknown software exception (0xc06d007f) occurred in the application at location 0×7c812a5b" while attempting to open an Office document from SharePoint? I have. Until I found the solution, this was quite annoying to say the least.

Essentially, the issue is conflicting versions of the OWSSUPP.DLL file in your Office 11 and Office 12 installations (respectively Office 2003 and 2007) which provides SharePoint client support. When both Office 11 and 12 are installed on the same computer, and if certain conditions are true, the older (Office 11) OWSSUPP.DLL is used by SharePoint and attempts to utilize functionality that is not available (it really wants to use the functionality in the Office 12 OWSSUPP.DLL) hence the IE crash. If the following are true, in the order in which they are presented you will run into this issue:

  • You install a Microsoft Office 2003 product on the computer.
  • You install one or more 2007 Office system programs on the computer.
  • You repair or update the installation of an Office 2003 product.

So for myself, I had Office 2003 Professional installed on my machine. I installed SharePoint Designer 2007. Over time, updated my Office installation as recommended by Microsoft. That certainly fits the conditions. I have found the error to occur not only when attempting to open a document in a SharePoint document library, but at times simply when attemption to open a document library in the first place. I am happy that this hotfix exists, and I am sure I am not alone.

Visit http://support.microsoft.com/kb/938888/ for all the details.

Cheers,

C.

 

Comments

 

Links (8/20/2008) « Steve Pietrek - Everything SharePoint said:

Pingback from  Links (8/20/2008) « Steve Pietrek - Everything SharePoint

August 20, 2008 7:48 PM
 

Asem Latif said:

Very intriguing, you have opened my eyes to the vast array of options that sharepoint can portrayinto ones office environment, good job and Kudos. Maybe oneday we can have coffee over the values of governemtn taxonomy inrelation to the every changing technology and its governance in the internet world.

September 5, 2008 3:16 PM

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About Craig Lussier

I am an Enterprise Developer/Systems Analyst in Toronto, Ontario, Canada. I have been working with web related technologies since 1995. My professional efforts have been focused on Microsoft and .NET related technologies since 2000. I specialize in SharePoint 2007 and WSS 3.0, ASP.NET web applications, intranets, information management, information architecture and their practical business implementations within an organization. The main purpose of this blog is to discuss SharePoint, WSS and .NET related technologies. I have benefited from the work of the community at large and this is my effort to give back to the community. All opinions/views contained within this blog are solely my own and do not reflect the position of my employer. Any/all code I share (even if written by me) is not supported so please use it at your own risk and discression. If you choose to use any examples contained within my blog, you assume complete responsibility for its implementation and operation within your environment.

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Posts (c) their respective authors. Everything else (c) 2007 SharePoint Experts